Ben Winn runs communities and content at FirstMark, including Guilds, a private network of more than 3,000 C-level executives.
Worth knowing
Ben has built professional communities from nothing twice, once for Customer Success practitioners and once for senior operators inside a venture firm, and he knows how to turn a network into introductions, speakers and customers. He has also sold and supported enterprise healthtech into hospitals on both sides of the border. Canadian founders looking to build a community, a brand or a New York network should write.
Story
Ben studied Commerce and Modern Languages at Mount Allison and came into the Canadian startup world as a Venture for Canada Fellow. He led Customer Success at SeamlessMD, working with hospitals in Canada and the US on surgical outcomes, and along the way founded CS in Focus, which grew into Canada's largest Customer Success community with over 3,000 members. Brand and community marketing at Catalyst Software came next, and about a year in he relocated to New York City in 2021. He has been at FirstMark since, carrying community work from Customer Success into venture capital.
Highlights
- Founder, CS in Focus, Canada's largest Customer Success community (3,000+ members)
- Leads Guilds by FirstMark, a private network of 3,000+ C-level executives
- Head of Brand & Community Marketing, Catalyst Software (acquired by Totango)
- Founding team, Venture Out Conference, Canada's first LGBTQ tech summit
- BA Commerce and Modern Languages, Mount Allison University
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